https://www.katieruggiero.com/about daily 0.75 2026-08-02 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1ad45532-776b-4bed-b841-0c49c0f40a09/IMG_8635.png About Me https://www.katieruggiero.com/bussing-system daily 0.75 2026-08-02 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/803937c7-66a1-4363-b070-85f9dfc58ec9/Hospeco_Bussing_Observations_130215_Page_02.jpg Bussing https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1df87686-029a-4924-b5a7-e7ae393874ce/Hospeco_Bussing_Observations_130215_Page_03.jpg Bussing https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/a61b29e9-17da-4c39-ba21-bad6da877b8f/ElementsOfBussing2.jpg Bussing https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/4c05ef54-75d9-45ee-8cf0-480d5beaa9b6/Hospeco_Bussing_Observations_130215_Page_05.jpg Bussing https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1307bb56-8a32-4ce8-ad12-dabc6eb9f9f9/Hospeco_Bussing_Observations_130215_Page_06.jpg Bussing https://www.katieruggiero.com/toilet-seat-covers daily 0.75 2026-08-02 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/0cfc45e3-4ded-41df-8dbc-48010a8e2d47/Hospeco_Report_121217_small_Page_03.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/f384cb87-a314-46f1-9c86-3fd9e06b7d39/DSC_8145.JPG Toilet Seat Covers Male focus group participant interacts with a toilet seat cover while providing feedback. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/e02bf885-8ff9-4ef7-8f32-2a3b7f84ac62/Hospeco_Phase_1_Page_05.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/c662eee0-32fc-4b7b-8f3b-714b3f3c8a5c/Hospeco_Phase_1_Page_13.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/812efdc0-3102-4b16-9e98-4161d37d006f/Hospeco_Report_121217_small_Page_06.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/145986d7-efa9-4223-b58e-8dbc2c696812/DSC_8150.JPG Toilet Seat Covers Female focus group participants discuss their experiences with the facilitator. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/0409697d-473b-43b0-9861-f29699da43d5/Hospeco_Phase_1_Page_03.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/42cee2e5-ffc5-4b2f-a969-564918f137aa/Hospeco_Phase_1_Page_02.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/2d0a3bb1-eed6-4c7b-8d89-3495268f298f/Hospeco_Phase_1_Page_06.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/429dc65c-bf01-42fa-9c30-ff01c9e9b09e/Hospeco_Phase_1_Page_14.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/459ec36b-8508-4676-af5f-a3fcf24a5ab1/Hospeco_Report_121217_small_Page_25.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/2792c5b3-a64d-41e2-9cea-26a171480447/Hospeco_Phase_1_Page_07.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/5e3b6b33-5a11-44b9-8ef7-6b55fbd15926/ToiletSeatCover_FlapTest_Page_02.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/7c96d5b8-581b-46c2-853f-2a19166169e6/ToiletSeatCover_FlapTest_Page_03.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/7cc95fb5-7ea1-4209-8199-cc1a9ac4ff17/ToiletSeatCover_FlapTest_Page_10.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/91828df3-e02b-4cb7-9796-ca960d14a5c9/ToiletSeatCovers_2A_Tenting_Page_4.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/8360c7b6-197d-48bf-b694-fa0efcd43d5a/ToiletSeatCovers_2A_Tenting_Page_5.jpg Toilet Seat Covers https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/a2a4c40f-5551-4984-979b-c3e6c080b4e8/ToiletSeatCover_FlapTest_Page_14.jpg Toilet Seat Covers https://www.katieruggiero.com/mywork daily 1.0 2022-05-11 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/78f10d9d-c765-4c70-b2aa-08977fb8e6f4/CompassBackground2.png My Work - HEALTHCARE PROVIDER PLATFORM Moderated Research Persona Creation Cross-functional Alignment https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/34833ca1-0e8d-49e1-8517-b7bf31feee9d/FindCareBackground.png My Work - FIND CARE SEARCH TOOL Discovery Research Evaluative Research Running a Pilot Test Group https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/4c9c277e-7056-4b55-ad35-2cf67e88ac2c/TSCBackground1.png My Work - TOILET SEAT COVER REDESIGN Primary Research Rapid Concepting Prototyping and Testing https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/73748d79-2bdb-4d13-afd0-adc1c91d8305/BussingBackground.png My Work - FOOD SERVICE BUSSING SYSTEM Interview Guides Observational Research https://www.katieruggiero.com/process daily 0.75 2021-11-05 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/b14fe7dc-23dc-485d-927a-04b52ac1b44e/CustomerJourneyMap-02.jpg Process Design https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/3631099d-02a2-4717-9664-0bea4d08f9d1/ExperienceMap2-02.jpg Process Design https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/aa294e0c-9494-4209-a510-e4b3468138d3/ExperienceMap2-03.jpg Process Design https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635729998776-GCOM2G412VKSQ3YVNP0V/90646841_1191672384373676_5435089072215293952_n.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635732730254-298DQ4IRRX2BODDJDLJK/CanvasPinBoard.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635733209398-IU36NMZ7BLSX9OCXQWNK/32169345_731940247013561_2199723266501771264_n.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635732654233-NG03QHEBWVU2K71BRIJ0/32130681_731940210346898_5653862109134454784_n.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635821296047-ZLTXR0XN636LSBL7MQGC/Screen+Shot+2021-11-01+at+10.47.53+PM.png Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635734479529-NSEZLLID9WLMS9U80OQD/84899393_1158179051056343_1989977593708806144_n.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1635733478491-V0RRUN5HIVY1DR3YMWEW/58604224_947888535418730_3568776162622570496_n.jpeg Process Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.katieruggiero.com/find-care daily 0.75 2026-08-04 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/02bab0d4-8dfe-4a98-922d-c6c2a2ca3aca/OGFinder-Default-empty-state.jpg Find Care How the "Find a doctor" tool looked in 2023 before our team started to work on it. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/3680edb6-8a47-42b4-8d12-b5b0fb8ac09e/Screen+Shot+2026-08-02+at+5.25.11+PM.png Find Care https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/6f97af2a-d07c-44b1-9703-8462021c0796/Screen+Shot+2026-08-02+at+4.14.49+PM.png Find Care How the "Find Care" search looks today. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/fb2722a8-343a-4114-94b7-cfc4321e3c9a/Screen+Shot+2026-08-02+at+5.25.38+PM.png Find Care https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/1fa9caa6-b633-4041-b58c-9d83ef5342fb/Fix-the-Finder-Experience---New-Page-JTBD-_-Use-Cases.jpg Find Care - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/d79ae2f1-0fdf-4d11-839e-1119c8bbb7b1/Screen+Shot+2026-08-02+at+4.53.21+PM.png Find Care - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/05244cdf-0489-4c27-9109-928ecb1ad918/Fix+the+Finder+Experience+-+New+Page+Frame+4+%282%29-01.png Find Care - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.katieruggiero.com/provider-platform daily 0.75 2026-08-04 https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/ac39c45b-76d7-4fb1-af6f-6eb4e606e484/Prep_+Compass+Persona+Research+Analysis+-+New+Page+Dimensional+Analysis-01.png Healthcare Provider Platform https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/b6f38e2a-5ce1-42a3-a107-a480fa85d747/Screenshot+2026-08-04+at+4.45.02%E2%80%AFPM.png Healthcare Provider Platform https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/5574f13d-7107-440c-8f4e-864ca16ee5de/Prep_+Compass+Persona+Research+Analysis+-+New+Page+Persona+Draft-01.png Healthcare Provider Platform https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/2889e181-5b74-471b-a042-1a5de5a62c07/Screenshot+2026-08-04+at+4.49.01%E2%80%AFPM.png Healthcare Provider Platform https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/2d0d9376-f47a-4dcb-904b-35bb0031bc37/Screenshot+2026-08-05+at+11.18.21%E2%80%AFAM.png Healthcare Provider Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/6d12caff-dc1a-4f17-beb8-d4816bc4aebe/Screen+Shot+2026-08-05+at+3.09.16+PM.png Healthcare Provider Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/54f2ea9e-9736-4f3d-a254-46791a1b79bc/Screen+Shot+2026-08-05+at+3.09.32+PM.png Healthcare Provider Platform - Make it stand out I provided information along the left of our working boards that the core team could reference to better understand the goals of the activities. We worked through the two boards above as a group over the course of several working sessions. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/54a60123-fe3a-49de-b03d-da64a0eab3c5/Screenshot+2026-08-04+at+4.46.34%E2%80%AFPM.png Healthcare Provider Platform - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6071d2eba4b8d3121b0caa85/4f7d137b-10cb-4164-8857-feb78d5ce6f0/Screen+Shot+2026-08-03+at+8.20.20+PM.png Healthcare Provider Platform - Make it stand out Example of 1 of 3 persona visuals - lorem ipsum is used as text filler to show the output but remove proprietary information.